At keto diet, we strive to ensure your satisfaction with our dietary supplements. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free returns and refunds policy, subject to the following conditions:
1. Returns Eligibility
- Timeframe: You may return products within 30 days from the date of purchase for a full refund.
- Condition: Products must be unused, unopened, and in their original packaging to be eligible for a refund.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer support team at f9280906@gmail.com. Provide your order number and details about the product(s) you wish to return.
- Return Authorization: Once approved, we will provide you with instructions on how to return the product(s).
3. Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
- Condition of Return: Products must be securely packaged to prevent damage during transit.
4. Refund Process
- Refund Timeframe: Once the returned product is received and inspected, we will process the refund within 5-7 business days.
- Refund Method: Refunds will be issued to the original form of payment used for the purchase.
5. Non-Refundable Items
- Opened or Used Products: We cannot accept returns or offer refunds for opened or used products due to health and safety reasons, unless they are defective.
- Gift Cards: Gift cards or promotional items are non-refundable.
6. Contact Information
For any questions, concerns, or assistance regarding returns and refunds, please reach out to our customer support team at f9280906@gmail.com. We are here to help and ensure a smooth return process for our valued customers.
Policy Changes
keto diet reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.